FAQ
How do I find a product?
Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.
(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.
How do I buy a product ?
From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.
Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:
login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.
Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.
Payment. Select the payment method and submit your order.
Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.
As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.
How can I be sure your products are authentic?
We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.
How do I know which size to choose?
We offer a sizing chart on each product page to show various international conversions.
How do I know when my order will arrive?
Once your order is processed and shipped, you will receive an email notification with tracking information. You can use the tracking link to monitor the status of your delivery. Delivery times may vary depending on your location and the shipping option chosen at checkout. For more accurate delivery estimates, please refer to our shipping policy page.
